Pgas88 Privacy Policy – Your Data Protection

Pgas88 is an online gaming platform operating under a valid licence and is fully committed to protecting its members' privacy. We understand that your trust is the most valuable asset we hold, and we do not take this responsibility lightly.

This Privacy Policy clearly explains how pgas88 collects, processes, stores, and protects your personal data when you register, login, make a deposit, play, or interact with any part of our platform. It also outlines your rights as a data owner and how you can exercise them.

We fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection regulations. This policy is updated regularly to reflect current best practices and any changes in legal requirements.

Pgas88 only collects information necessary to provide a safe, seamless, and responsible service to our members. The types of data we collect are as follows:

Registration & Identity Information:

• Full name as per identity card or passport
• Date of birth (for age verification)
• Active email address
• Mobile phone number
• Current residential address
• Chosen username and password (passwords are stored in hashed form — not readable)

Identity Verification (KYC) Information:

• Copy of identity card (MyKad) or passport
• Proof of address such as a utility bill or recent bank statement
• Additional verification documents if required by the regulatory authority

Financial Information:

• Bank name and bank account number for withdrawal processing
• Deposit and withdrawal history on the platform
• E-wallet information (TNG, Boost, etc.) where applicable

Platform Usage Data:

• IP address and device information (model, operating system, browser)
• Game history, betting and wins
• Session duration, login and logout records
• Approximate location (state/region) based on IP address
• Records of interactions with the customer support team

All data collected by pgas88 is used for legitimate and specific purposes. The following is a summary of our data usage practices:

Specifically, pgas88 uses your data to:

• Providing, maintaining, and improving platform services
• Verifying member identity and age to ensure legal compliance
• Processing financial transactions securely and accurately
• Detecting and preventing fraud, money laundering, and other illegal activities
• Sending important notifications related to your account and transactions
• Supporting responsible gaming programs including game limit monitoring
• Complying with reporting requirements to regulatory authorities

Pgas88 not using your data for third-party advertising, commercial profiling, or any purpose not stated in this policy without your explicit prior consent.

Pgas88 does not sell, rent, or disclose members' personal data to third parties except in the following clearly defined circumstances:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with licensed payment providers such as FPX, DuitNow, and e-wallet operators. These providers are bound by strict confidentiality agreements.
• Game Providers: Gaming software providers partnering with pgas88 may receive minimum session data required to ensure smooth game functionality.
• Regulatory Authority: pgas88 will disclose required information to legitimate authorities when mandated by law or court order.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate law enforcement agencies.

In the event of a merger, acquisition, or asset transfer involving pgas88, user data may be transferred to the successor entity, subject to appropriate notice to members and continued compliance with this privacy policy.

Pgas88 continually invests in the most advanced data security infrastructure to protect our members' personal information. Our technical and organisational security measures include:

• Data in Transit Encryption: All communications between your browser/app and pgas88 servers are secured with TLS 1.3 protocol using AES-256 encryption.
• Stored Data Encryption: Sensitive information such as KYC documents and financial details is encrypted when stored in our database.
• Role-Based Access Control: Only staff who require access to specific data are permitted — the "need-to-know" principle is strictly enforced.
• 24/7 Monitoring: An automated threat detection system monitors suspicious activity on our platform around the clock.
• Regular Security Audits: pgas88 conducts regular independent penetration testing and security audits.
• Data Backup: Member data is automatically backed up and stored at a secure off-site location to ensure rapid recovery in the event of an incident.

The pgas88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform performance.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as preferred language, display theme, and gaming preferences.
• Analytics Cookies: Helping us understand how members use the platform so we can make meaningful improvements. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity such as login attempts from unfamiliar locations.

You can manage your cookie settings through your web browser preferences. However, disabling essential cookies may affect the overall experience and functionality of the pgas88 platform.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal information held by pgas88:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or out of date, you have the right to request a correction at no charge.
• Right to Erasure: You may request the deletion of your personal data, subject to any legal data retention obligations binding on pgas88.
• Right to Object to Processing: You have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to Restriction: In certain circumstances, you may request that we restrict how we process your data.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service.

To exercise any of these rights, please contact the pgas88 support team via email or live chat. We will process your request within 30 working days from the date of receipt.

Pgas88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with relevant legal obligations.

• Active Account Data: Retained throughout the period your account is active and updated on a regular basis.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the requirements of the Malaysian Companies Act and anti-money laundering regulations.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure for audit and compliance purposes.
• System & Security Logs: Retained for 12 months for the purpose of security incident investigation if required.
• Support Communication Records: Retained for 3 years for quality control and complaint resolution purposes.

Upon expiry of the retention period, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

The pgas88 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. This Privacy Policy applies solely to the pgas88 platform.

Pgas88 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

Pgas88 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements. All changes will be published on this page with a clear update date.

For material changes — those that significantly affect how we use your data — pgas88 will provide at least 14 days before changes take effect, via your registered email or an in-platform notification.

We encourage you to review this page periodically to stay informed about how we protect your personal information. The date of the last update is always displayed at the top of this document.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the pgas88 privacy team is ready to assist:

• 24/7 Live Chat: The fastest way — access directly through the pgas88 platform or app.
• Privacy Email: [email protected]
• General Support Email: [email protected]
• FAQ: Visit page FAQ our page for frequently asked questions on privacy and account security.

We are committed to responding to all privacy-related inquiries within 3 working days. For more serious complaints or data rights requests, please include "Privacy Request" in your message subject line to help us prioritise your case.